Eric and Ann, Summit County
We would like to thank you for the exceptional service you and your firm have provided in restoring our water damaged home. We really appreciate you personally meeting with our appraiser on short notice in early June. The resulting insurance settlement took a month but your firm's working with the appraiser made a huge difference in the final settlement.
Then you established Luke Dokken as the project manager for the restoration. Luke was fantastic from the very start to the final inspection. He diligently got quotes and arranged the subcontractors during July. As a result, reconstruction was able to start in early August with an estimated completion in mid to late September. Your firm delivered on time and with a quality job. While Luke was a great leader of the team, every one of your craftsmen were exceptional in terms of their work and attitude from the finish carpenters to the men that moved our furniture. A superb team effort.
Lastly, your firm's cost control of the Cost Plus Work Order was exceptional. The final settlement was significantly below the agreed to cost target. This result was due to Luke Dokken’s diligence in managing the budget and always working to save cost but not impacting the final quality.
We are greatly thankful to you, your firm and most especially your project manager Luke Dokken. Luke was a joy to work with through this difficult four month period of restoring our water damaged home.
Eric and Ann